State Farm® Insurance Agent Mark Ensley
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mandy Hilburn
July 22, 2026
"Mark Ensley’s State Farm agency has always given us great service. We are consistently pleased with the customer service and quotes received! The whole staff is friendly and efficient! We look forward to continuing to do business with them!"
Lynn Harkleroad
July 22, 2026
"This State Farm agency is amazing. They provide wonderful customer service and every time you call you get immediate assistance. We have had
superior service from Jennifer Shiverdecker, and she accomplished all of our needs! We appreciate the attention and effort she puts into all of our avenues with State Farm. I highly recommend this agency for your insurance needs!"
Cindi Ingalls
July 14, 2026
"I would like nothing better but to be writing a positive review but unfortunately our experience with this office was not a good one. We worked with Kim and back in April I began shopping for new HO quotes. She was quick to bring in the lowest quote in comparison with other agents and when asked if the premium would vary at renewal time assured me it would not. We bundled our auto, even though State Farm was a bit higher than Progressive, to take advantage of a bundle discount. Fast forward to July 25th our renewal date and we receive our binder with a premium $300.00+ HIGHER than the quote. She blamed it on a new system that re-calculated the premium? She left my husband's name off the policy and never bothered to review our HO policy to see that the age of our home discount had fallen off inadvertently. I asked Kim to have Mark call us as we were unhappy with how this transaction was handled but Mark never bothered to call.
We had a relationship with another State Farm agent in SC that was not in our town and Rick was able to fix the issues and reduce the premium to our satisfaction. So glad we switched over to Rick's office.
I live in a large community and people are always asking on our community page who to contact for Homeowners and Auto insurance. I will not include this office in my recommendations."
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Hi Cindi,
I’m sorry to hear that we didn’t quite meet your expectations here. Our goal is to provide nothing less than exceptional customer service. As you can see from our past reviews, we have a history of providing the highest standards of customer service. What you described is not the standard we hold ourselves to. We wish you the best of luck with your new agency.
"
Donald Davis
July 9, 2026
"Kim was very helpful and supportive through the whole process of helping us. I am very appreciative of her thoroughness and sensitivity."
"Thank you, Donald, for sharing your positive experience with us. It's wonderful to hear that Kim was helpful and supportive throughout the process. We truly appreciate your kind words about her thoroughness and sensitivity. Your feedback means a lot to us, and we're glad to have been able to assist you."
Sylvia Ham
June 24, 2026
"Ellen Whitley is the best agent I have ever worked with. She has always answered any questions with accurate answer in a very timely manner. She is one of the reasons that I have stayed with State Farm for so many years. I really admire and appreciate her dedication."
"Thank you, Sylvia, for sharing your positive experience with Ellen. It's wonderful to hear how her dedication and timely responses have made such a positive impact on your experience with us. Your continued trust and satisfaction mean a lot, and we're grateful to have you as part of our State Farm family."
Earnest Montgomery (Monty)
June 2, 2026
"I've dealt with them for at least 15 years. They are all great, but a few honorable mentions; Ellen, Scarlett, Jamie, and Kim (but especially Ellen! =) All knowledgeable, efficient, and great to deal with! 😁"
"Thank you, Monty, for your loyalty over the past 15 years! It's wonderful to hear that Ellen, Scarlett, and Kim have made such a positive impact with their knowledge and efficiency. Your feedback means a lot to us!"
Jo Deshner
May 20, 2026
"Ellen always does an amazing job"
"Thank you, Jo, for sharing your positive experience with Ellen. It's wonderful to hear that she consistently provides amazing service. Your feedback is greatly appreciated and motivates us to continue delivering excellent support."
Laura Freemon
May 13, 2026
"Jennifer has been wonderful. She's been friendly, professional, and has taken care of my requests quickly. I've done some price comparisons and they offer very good pricing."
"Thank you, Laura, for sharing your positive experience with us. It's great to hear that Jennifer has been friendly and professional while assisting you. We're pleased that our pricing meets your expectations. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Wanda Farmer
April 24, 2026
"Mark Ensley's State Farm office is fantastic!! I have been working with Ellen for at least 22 years. Always a pleasure."
"Thank you, Wanda, for sharing your wonderful experience with Mark Ensley's State Farm office. It's great to hear that Ellen has been such a pleasure to work with over the years. Your feedback is truly appreciated, and we're delighted to know that our service has met your expectations."
Elizabeth Stein
April 3, 2026
"I had a problem with the new billing system. Jennifer was a great help getting this fixed. a big thank you to her for all of her help"
"Thank you for sharing your experience, Elizabeth. It's wonderful to hear that Jennifer was able to assist you with the billing system issue. We appreciate your feedback and are glad to know that you had a positive experience with our team. Your satisfaction is important to us, and we're here to help whenever you need it."
Allison Prociuk
March 30, 2026
"Ellen helped me out with a new auto policy, and she was wonderful! She explained everything very well so I know I have the coverage needed. Cannot recommend enough!"
"Thank you, Allison, for sharing your experience with us! It's great to hear that Ellen was able to assist you effectively with your new auto policy. We're glad she could provide the clarity and coverage you needed. Your recommendation means a lot to us, and we appreciate your feedback."
Ken Canonge
March 18, 2026
"Kim Catallo went above and beyond when she resolved an issue I had with the SC DMV.
Kim identified key data elements that I needed to provide and made the appropriate connections within the SC DMV in order to resolve my situation quickly.
I am no longer a resident of South Carolina but really needed someone knowledgeable with SC DMV processes, as I had no luck navigating the processes myself nor did my Maryland-based State Farm agency. I was connected to Kim through a family member who is a customer of Mark Ensley. Kim jumped right in, obtaining data points and reviewing documents related to my issue.
Once the issue was resolved, I thanked Kim and shared that I was particularly grateful for her help given I was a State Farm customer from outside the Summerville area. Kim said “we are one family at State Farm.” Kim truly lives that phrase in her approach to the people she serves. Thanks again!"
"Thank you for sharing your experience with us. It's wonderful to hear how Kim was able to assist you with the SC DMV issue. Her dedication to helping our customers, regardless of their location, truly reflects our commitment to service. We're glad she could make the process smoother for you. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Kim."
Walt Rosen
March 3, 2026
"I'm buying a home in Ravenel, SC and was looking for homeowner's and car insurance. After requesting quotes on the State Farm website I was contacted by Jennifer Shiverdecker from Mark Ensley State Farm Insurance. Jennifer was so helpful. She was very professional and her product knowledge was outstanding. She made numerous recommendations that saved me money and got me the right insurance
I also worked with Ellen Whitney on car insurance and she was equally helpful and professional. I would highly recommend The Mark Ensley State Farm Insurance Agency."
"Thank you, Walt, for sharing your experience with us. It's wonderful to hear that Jennifer and Ellen provided you with such helpful and professional service. We're glad they could assist you in finding the right insurance solutions and help you save money. Your recommendation means a lot, and we appreciate your trust in our agency."
Rachel Blake
February 23, 2026
"Miss Ellen is the best! She is there for me anytime I call her and is always fast getting me what I need. My family loves her!"
"Thank you, Rachel, for sharing your wonderful experience with Miss Ellen. It's fantastic to hear how she consistently provides you with the support and assistance you need. We're delighted that your family appreciates her dedication as well. Your feedback means a lot to us, and we're grateful for your trust in our services."
Kriszel D
February 23, 2026
"Ellen Whitney has been helping me since we moved to Summerville and switched our insurance to State Farm. Even after I moved out of town, I chose to keep them because of the exceptional service Ellen provides. She has always been there to assist me with my policies — patient, understanding, and extremely knowledgeable about what she does.
Thank you so much, Ellen, for your continued support and outstanding service!"
"Thank you for sharing your experience with us. It's wonderful to hear how Ellen has made such a positive impact on your insurance journey. Her dedication to providing patient, understanding, and knowledgeable service is truly valued. We're grateful for your continued trust in us, even after moving out of town. Your feedback is greatly appreciated!"
connie
February 20, 2026
"Jennifer is the best! Professional and easy to talk to, she will get things done."
"Thank you, Connie, for sharing your positive experience with Jennifer. It's wonderful to hear that her professionalism and approachability made a difference for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Willie Gamble
February 20, 2026
"High Five goes to Ellen for excellent customer service. Quick to answer questions and prompt. Thank you. (Quin)"
"Thank you for the 5 star review, Willie! It is our pleasure to be able to assist you with any of your insurance questions or needs!"
Ann L
February 19, 2026
"Ellen is always so patient explaining our coverage choices. She is the best!!"
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Diane Hagensick
February 17, 2026
"Kim was so helpful getting insurance on my new vehicle as I sat at the dealership. Easy peasy. Thanks again Kim!"
"Thank you, Diane, for sharing your experience. It's wonderful to hear that Kim was able to assist you so efficiently while you were at the dealership. We're delighted to know that the process was smooth and easy for you. Your feedback is greatly appreciated!"
Debbie Pullman
February 16, 2026
"I called with what I call an emergency and Kim seemed to drop everything to help us out and she was professional and friendly and fast would recommend them to everybody I know"
"Thank you, Debbie, for sharing your experience. It's wonderful to hear that Kim was able to assist you promptly and professionally when you needed it most. Your recommendation means a lot to us, and we're grateful for your trust in our team."
Nina Grebenc
February 14, 2026
"Kim is always proficient and accurate and prompt when the need arises for our account maintenance. We Thankyou!"
"Thank you, Nina, for sharing your positive experience. It's wonderful to hear that Kim has been proficient, accurate, and prompt in assisting with your account maintenance. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Lindsay Jones
January 15, 2026
"Jamie was amazing!!! Super fast and so nice!"
"Thank you, Lindsay, for sharing your experience! It's wonderful to hear that Jamie provided you with fast and friendly service. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with us."
Norma Roberts
January 14, 2026
"Great Agency, offers options and detail information, responds in a timely mannerf"
"Thank you, Norma, for your wonderful feedback. It's fantastic to hear that you appreciate the options and detailed information we provide. We're committed to responding promptly and ensuring our customers have a positive experience. Your support means a lot to us!"
Linda Lee Jones
January 14, 2026
"Kim Catallo is fantastic! Very helpful and received higher cost of my replacement for home policy with a less expensive cost. She also provided a better price on our vehicle policy. I would recommend you give them a call!"
"Thank you, Linda, for sharing your positive experience with Kim. It's wonderful to hear that she was able to assist you in finding more cost-effective options for both your home and vehicle policies. Your recommendation means a lot to us, and we're glad to have been able to meet your needs. Your feedback is greatly appreciated."
Patty Zabrzenski
January 9, 2026
"Jennifer is absolutely wonderful. She is easy to reach and easy to talk to. I’m glad she is there to help me. Thank you Jennifer from both Connor and I."
"Thank you so much for your kind words about Jennifer. It's fantastic to hear that she has been helpful and accessible for you and Connor. We truly appreciate your feedback and are delighted to know that you are satisfied with the service."